Terms and Conditions

 

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Terms and Conditions

  • Carriage paid on all orders of £50 or more of any items (unless otherwise specified in the  product description) and church candles (£80.00 carriage paid).

 

  • Standard Mainland UK carriage charges for orders under the minimum carriage paid is minimum carriage paid is £7.00.

 

  • Delivery times are generally between 9am - 6pm. If you require delivery by a specific time an extra charge will apply and will be quoted for at time of order.

 

  • The delivery charge for Highlands & Islands and International will be quoted for once we have received the order and have shipping weight and volume. Overnight service is not available for Highlands & Islands or International. Delivery to Highlands & Islands is up to 5 working days.

 

  • We only take payments for the order once we have confirmation of the delivery charge and we are ready to despatch the order.

 

  • An order confirmation will be sent out within one working day to confirm the order details, if there is an error please let us know immediately.

 

  • Standard delivery is a two working day service. Overnight orders must be received by 1pm to receive a next working day delivery. Overnight orders received after 1pm will be delivered the subsequent working day.

 

  • Discounts off trade prices are given at the discretion of the Company and on the strict understanding that the Company Terms of Trade are adhered to. Delay of payment will be deemed to be a breach of this understanding and any discounts given may be withdrawn by the company.

 

  • Title to all goods and products sold by the company shall remain with the company until such time as full payment for such goods and products has been received.

 

  • If you do wish to return an item for any reason you may do so up to 14 days from the date of receipt for a full refund (less collection costs), as long as it is returned to us in its original condition & packaging. All orders for premium dinner candles are exempt.

 

  • Please allow up to 10 days for refunds to be credited to your original payment method.

 

  • Any claim for damages/shortages or delivery failure must be given to the Company within three days of delivery.We require all of our customers to be extra vigilant when accepting deliveries, and it is necessary that where there are any damaged boxes or pallets, or missing cartons upon delivery, the couriers POD (Proof Of Delivery) must be annotated accordingly, detailing the exact nature of the damage or the shortage. We cannot settle any claims where couriers POD’s are signed cleanly and fully intact. Breakages of less than one case will be credited not replaced.

 

  • All invoices are to be paid 30 days from invoice date. The Company reserves the right to withdraw credit facilities for customers who do not settle their accounts within 30 days.

 

  • The Seller shall sell and the buyer shall purchase the goods in accordance with any written faxed, telephoned, emailed, online or other comparably communicated order to the buyer which is accepted by the seller.  All such order shall be accepted subject to these Terms and Conditions. No terms, conditions, or reservations stipulated by the Buyer, the Buyer’s representative or the Buyer’s purchase order can annul or override the sellers Terms and Conditions.

 

  • The Covent Garden Candle Company adheres to all UK Trading laws and legislation.

 

  • · This contract shall be construed according to the Law of England and shall be subject to the jurisdiction of the English Courts.